Upcoming Webinar: Improve Employee Engagement with an Office 365 Intranet

Tue, May 1st

11 am PT / 2 pm ET

45 minutes

Customer Support

At BizPortals, we consider customer success as our number one goal. A successful investment in intranet requires:

Set of features suited for your organization

Deployment that fits your environment

Training to equip administrators and employees to fully exploit all features

24/7 customer support to answer questions and take feedback

Customer driven roadmap for future capabilities

Using analytics, our experts work with you to ensure that the intranet has grown utilization and acceptance amongst your employees in a post-deployment period. We will help you with analytics data to guide you with steps that may be required to improve adoption.

Every customer is a partner of BizPortals in contributing toward future enhancements. We believe getting customer feedback and using it to devise our technology roadmap to use it in the best interests of our customers. We encourage ample feedback that will help in sound decision-making about the criticality of features.

Our well-qualified technical support team is fully equipped to provide immediate and comprehensive support to assure BizPortals customers have continuous access to all the features and functions. The staff at BizPortals realize that BizPortals in Office 365 is a mission-critical solution for business information and operations.

Our Standard Technical Support package offers a one-day turnaround response guarantee for regular questions and little as one hour for business critical issues. Our Technical Support staff is available in your work day to assist you via email and chat.

Our Priority Technical Support package offers a two-hour turnaround response guarantee for regular questions and little as 15 min for business critical issues 24×7. Our Technical Support staff is available to assist you via email and chat and remote screen sharing mode. Call us to find out more about our Priority Technical Support program.

Key areas covered in our Technical Support plans:

Access our extensive Knowledge Base and FAQ

Submit your own Help Desk tickets via our online system

Priority routing of sensitive issue

Remote diagnostics (with customer authorization only)

Named Key Customer Contacts – Customer can designate up to 5 key contacts to work with our Technical Support staff

Contact Customer Support:

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