Customer Partner Self-Service Portal – A Bundled Solution by BizPortals 365

Empower your customers and business partners with a seamless self-service and support experience

Customer Portal

BizPortals 365 provides an efficient customer portal that offers instant access to key customer information to provide an excellent online customer experience. The self-service platform enables you to manage customer relationships, create extended value for the customers, and achieve greater business profits while saving valuable time and organizational resources.

It also acts as a one-stop window to the important existing business data with real-time integration to your ERP/CRM/Extranet. BizPortals 365 customer service portal empowers your customers with a fast, simple, and personalized service from anywhere, at any time, and on any device.

Customer Portal

How Can Customer Portal Solution Help You?

Excellent Customer Service

Empower your customers by providing them access to information and services they need. It can be related to orders, case details, account or payment information, product documentation, knowledge base.

Personalization

Give a customized space to your customers where they can attain a branded experience to review work, securely share information, and engage with your team.

Seamless Exchange of Documents

Apart from housing orders and invoices, all other exchanges of documents can take place on the customer service portal like, engineering documents can be requested and submitted securely by the customers.

Real-time Order Management

It provides the ability to place orders at any time, and from anywhere. You can also check the real-time status of existing orders, invoices, and leverage a wide array of tools for the best online customer service experience.

Saves Time

The portal eliminates the need for the customer and your staff to exchange emails, go back and forth on a live chat, or have lengthy conversations on the phone. It houses the key information like contracts, copies of invoices, due dates, order status, inventory, etc.

Streamlined Customer Interactions

Create automation workflows to streamline the workflow of your customer support team and manage customer expectations. The time and event-based triggers help in understanding the issues, routing the customer queries intelligently, and providing timely resolutions.

Customer Knowledge Base

Share customer-centric information like products, pricing, delivery, payment options, and much more. The easy access to the knowledge base, FAQ, user manuals, articles, and videos ensures the successful self-service journey of customers.

Saves Money

The digitization of support and sales activities can reduce your business costs by having your sales personnel focus on strategic activities instead of chasing individual customer requests.

Multi-Channel Ticketing System

Stop juggling between multiple tools to resolve customer queries. Take your customer support to the next level by streamlining different communication channels like phone, chat, email, social media into a unified portal.

Partner Portal

BizPortals 365 partner portal foster effective business partner relationships and offer exceptional experiences. It offers instant an integrated web interface for business partners to help vendors get accurate information, achieve better efficiency, communicate seamlessly with stakeholders, and build stunning experiences.

Manage your business partner relationships, from registration, onboarding, ongoing management, to collaboration – all in one place. The partner portal acts as a core platform to manage the network of stakeholders, support self-service, provide on-demand access to real-time information, enable powerful reporting and analytics, support collaborative experiences, and open various channels of communication.

Partner Portal

How Can Partner Portal Solution Help You?

Enhance Collaboration

The stakeholders can easily access relevant data and information on the common partner platform. It helps in getting rid of discrepancies and encourages collaborative efforts on change management and error resolution.

Request for Quotes

Empower your valued business partners by providing easy-to-use quotation management features on the portal. It also facilitates the request and review of multiple bids through a structured workflow.

Purchase Order Status

The partner portal allows partners to have full visibility of purchase orders and invoice status with the 24/7 self-service capabilities. The vendors can also update the expected ship dates and order status on the open purchase orders.

Real-time Invoice Status

With real-time access to information, the vendors can easily view unpaid vouchers and quickly have the status of their open invoices. This saves time for accounting resources by eliminating the need to make payment inquiry calls.

Expedites Payment Process

The vendor management portal allows the users to deposit invoices and provide payment options to customers which expedite the payment process. The vendors are also notified automatically when a new invoice is posted.

Powerful Reporting and Analytics

The powerful reporting features enable you to work on important data insights to improve your team performance. It also ensures the right paperwork to bill your customers for support.

Guarantees security

Provide a secure connection to your content and much safer than email. The portal can only be accessed by authenticated users, and the key activities are time-stamped for better security. The portal can be further configured for a tailored experience and role-based access features.